Instalación

GUIA DE INSTALACIÓN DE UNA LICENCIA MONOPUESTO.

(en inglés)

HOW TO ACTIVATE A 1PC LICENCE ONLINE
GENERAL

You need to activate each 1PC licence per computer. For licence activation, you will need your Licence ID and Password (your Licence ID starts with the number 6).

Activation Failure: At the end of the activation process described below, you may get the message “Activation Failed” with a message related to the problem. A Web Service Error Number may also be given indicating a problem. Please refer to the 1PC LICENCE ACTIVATION FAILURE section below about possible causes of failure.

SIDRA INTERSECTION

1. Run the software.

2. Click the Licensing Tab in the ribbon.

3. Select the Fixed option (radio button).  This refers to the 1PC licence type (as opposed to FLOATING licence).  Click Activate Licence in the Fixed Licensing group.

4. In the Activate Licence dialog, select Online Activation.

5. Enter the Licence IDPassword and Installation NameInstallation Name is optional.  An example for Installation Name could be your Computer Name.

6. If you need to enable Proxy Server for the internet connection, you can specify it in the Online Activationgroup.

7. Click Activate button.

Wait for the processing to be completed and a message given. 

8. If you get the message “Licence <ID> is activated successfully”, click OK to start using the software in a licensed state.  In this state, an unlock icon will appear at the bottom right corner of the user interface and:

  • your Customer ID, Company Name and Licence Type will appear on the status bar (bottom right), and will be displayed in software output reports, and
  • your Company Name, Customer ID, Licence ID and Licence Type will appear in the About dialog under the File button.

1PC LICENCE ACTIVATION FAILURE

Online licence activation may fail for a number of reasons resulting in a failure message.  The reasons for failure include the following.

1. You have Internet access problems.

2. You did not enter your correct Licence ID and Password.

3. The licence has already been activated.

4. The licence was blacklisted.

These are explained below.

1. Internet Access Problems

If the software may not be able to connect to the activation server, you will receive the response “The remote name could not be resolved: ‘secure.sidrasolutions.com’”.

Internet access problems may occur because:

  • you do not have an Internet connection, or
  • you have an Internet connection but you have a firewall or network administration policies that prevent the sending or receiving of the activation information over the Internet.

You should first check that your Internet connection is working. For example, open a web browser and see if you can look at web pages. If your Internet connection is not working, you should fix it and then try activating the software again.

If your Internet connection appears to be working, but activation still fails, contact your network administrator or IT Department and ask them if there is a problem of Internet access restriction.

If you get a message about “Proxy Authentication Required“, or any problem/enquiry mentioning “Proxy settings” or “Proxy Server“, this message is being generated by your network and simply reported by SIDRA INTERSECTION.  The error indicates that the internet communication required by the SIDRA licensing is being blocked by your proxy server.  You need to get your IT department to allow the software to communicate to our activation server as follows:

  • Our licensing system runs on the following domain (ssl): secure.sidrasolutions.com (70.42.161.129).
  • Our update system runs on our normal website domain: sidrasolutions.com (70.42.161.129).
  • The XML License web service address ishttps://secure.sidrasolutions.com/solo/webservices/XmlLicenseService.asmxThe XML Activation web service address ishttps://secure.sidrasolutions.com/solo/webservices/XmlActivationService.asmxThese two Web Services are used for activation and deactivation.
  • Standard port numbers are used in both cases.

2. Licence ID or Password incorrect

The message “Invalid License ID or Invalid License ID/Password combination” will appear. Check YOUR ACCOUNT for the correct Licence ID and Password.

If you use a valid Licence ID and Password from a different SIDRA INTERSECTION version, or from a different SIDRA SOLUTIONS product, you will get a message like: “SIDRA INTERSECTION cannot be activated using the Licence ID that you have entered.  The Licence ID corresponds to a different SIDRA INTERSECTION version or a different product.”  Check YOUR ACCOUNT for the Licence ID and Password that correspond to the current SIDRA INTERSECTION version.

3. The licence has already been activated

Error message “Web Service Error Number 5013.” may be given when activation has failed because:

(i) the licence specified has already been activated, or

(ii) the software could not receive a response from our activation server.

In relation to case (i), if you have more than one licence, please check that you specified the correct Licence ID (one that is not activated).  If your intention is to move a previously activated licence from another computer, you will need to deactivate it on the other computer before you can activate it on this computer.

In case (ii), an online activation may appear to have failed on your computer due to the response from our activation server having been blocked by your firewall or network settings.  If the activation information was received correctly and processed by our activation server, the activation status will appear as “activated” in the SIDRASOLUTIONS licensing system despite the response being blocked at your end.  If you subsequently change firewall settings to allow the response through and attempt an Online Activation or if you attempt an Offline Activation you will get an activation failure message indicating that the software is already activated.  In this case, you should contact us by email to info@sidrasolutions.com for help with resetting your licence activation status.

4. Licence Blacklisted

Error message “Web Service Error Number 5017.” may be given when activation has failed.

The Licence ID that you entered may have been cancelled. Please check the most recent information provided to you for your current licence details.

If none of the above reasons apply

If you are still unable to activate the software automatically after ensuring that none of the above reasons for failure of online licence activation applies, you will need to carry out an Offline Activation.  Note that Offline Activation is NOT the preferred method of activation.


VIDEOS: ACTIVATING & UPGRADING SIDRA INTERSECTION 1PC LICENCE

In these videos, we will show you how to activate a SIDRA INTERSECTION 6 Plus/1PC Licence, how to upgrade to a Network/1PC Licence and how to activate a Network/1PC licence.


OFFLINE ACTIVATION

Offline Activation (for 1PC Licence) is NOT the preferred method.  The simple Online Activationusing the Internet is the preferred method, and you should attempt to resolve your Internet access problems before using the Offline Activation method.

When you have to use the Offline Activation method, you need to use the software and the SIDRASOLUTIONS web page at the same time.  You can open the web page on a different computer if the computer you are wishing to activate does not have Internet access.

SIDRA INTERSECTION

1. Use the Software:

  • Run the software.
  • Click the Licensing tab in the ribbon.
  • Select Fixed (radio button), which refers to the 1PC licence type (as opposed to FLOATING licence), and click Activate Licence.
  • In the Activate Licence dialog, select Offline Activation
  • Enter the Licence IDPassword and Installation NameInstallation Name is optional.  An example for Installation Name could be your Computer Name.
  • Click “Generate Request” button. An Activation Request is generated in the text box below.
  • Click “Copy” button to copy the Activation Request.
  • Click “Open Activation Web Page” button to open the web page in your default Web Browser, and follow the instructions on the Activation Web Page.

2. Activation Web Page:

  • Paste the Activation Request into the Activation Web Page.
  • Click “Submit” button.
  • An Activation Response will be generated.
  • Select All of the Activation Response and Copy it.

3. Use the Software:

  • Click “Paste” button to paste the Activation Response into the text box.
  • Click “Activate” button.
  • If you get the message “Licence <ID> is activated successfully”, click OK to start using the software in a licensed state.

Offline activation may fail for a number of reasons.  Refer to the section of this page titled 1PC LICENCE ACTIVATION FAILURE about possible causes of activation failure.


MOVING YOUR LICENCE FROM ONE COMPUTER TO ANOTHER
  • Before uninstalling the software, use the Deactivate Licence method to deactivate your licence on the computer the software is installed on.
  • Download and install the software on your new computer.
  • Activate your licence on your new computer using the Activate Licence method.

If you uninstall the software after an Online Activation or Offline Activation and delete the licence file and do a subsequent installation on the same computer, the software will be in an unlicensed state and you will not be able to do a subsequent Online Activation or Offline Activation with this licence ID since, in the SIDRA SOLUTIONS licensing system, it will still be tied to the computer where the Licence Activation was carried out.

If you need licensing support, contact us by email to  sidrasolutions@softwaredeingenieria.es


ONLINE DEACTIVATION

GENERAL

If your intention is to move your licence to another computer, you should first deactivate the licence – if you uninstall the software without first deactivating it:

  • the licence will stay in an activated state,
  • if you reinstall the software on the same computer, it will appear to be activated already, and
  • you will not be able to activate the licence on another computer.

SIDRA INTERSECTION

1. Run the software.

2. Click the Licensing Tab in the ribbon.

3. With the Fixed (radio button) selected, click Deactivate Licence.

4. In the Deactivate Licence dialog, select Online Deactivation.

5. If you need to enable Proxy Server for the internet connection, you can specify it in the Online Deactivation group.

6. Click “Deactivate” button.

Wait for the processing to be completed and a message given.

7. If you get the message “Licence is deactivated successfully”, click OK to close the dialog.


¨SILENT¨ INSTALATION

This information is for IT System Administrators.

The installation packages for the SIDRA INTERSECTION and SIDRA TRIP software packages natively support standard Windows Installer command-line parameters. A commonly requested scenario is for IT System Administrators to perform a “Silent” installation of the software using command-line parameters such that no UI is present.  This approach requires a method of passing particular installation parameters on the command-line which are usually captured within the installation UI to set up such things as the Default Model, and licensing-related parameters.

Command line parameters and registry settings for “SILENT” Installation for all SIDRA SOLUTIONS software packages are provided in the following document:

SILENTInstallationSettings_SI60ST11.pdf

 

GUIA DE INSTALACIÓN DE UNA LICENCIA CORPORATIVA/ENTERPRISE

(en inglés)

SETTING UP LICENSING ON INDIVIDUAL COMPUTERS

These instructions apply to SIDRA INTERSECTION and SIDRA TRIP.

Instructions regarding deployment via a “SILENT” installation are provided in the next section. Alternatively, the software can be installed on individual computers and licensed as described below (note that Administrative rights will be necessary for this process).  Different steps are indicated as relevant.

1. On the local machine where the software has been installed, save the ENTERPRISE Licence file to the folder:

[Vista and Windows 7] “C:\ProgramData\SIDRA SOLUTIONS\Licenses\”
[Windows XP] “C:\Documents and Settings\All Users\Application Data\SIDRA SOLUTIONS\Licenses\”

2. Implement the following steps which differ according to software:

SIDRA INTERSECTION

  • Run the software.
  • Select the Licensing Tab in the ribbon.
  • Select the Custom License File radio button and click the enabled folder (“Browse”) icon.

SIDRA TRIP

  • Run the software, or use Start – All Programs – SIDRA SOLUTIONS – SIDRA TRIP 1.1 Tools – Licence Configuration to access the Licence Configuration dialog.
  • In the Licence Configuration dialog, select the Custom License File radio button and click the Browsebutton.

VIDEO: ENTERPRISE LICENCE SETUP

Step by step step instructions in setting up an ENTERPRISE LICENCE for SIDRA INTERSECTION 6 and SIDRA TRIP 1.1.


¨SILENT¨ INSTALATION

This information is for IT System Administrators.

The installation packages for the SIDRA INTERSECTION and SIDRA TRIP software packages natively support standard Windows Installer command-line parameters. A commonly requested scenario is for IT System Administrators to perform a “Silent” installation of the software using command-line parameters such that no UI is present.  This approach requires a method of passing particular installation parameters on the command-line which are usually captured within the installation UI to set up such things as the Default Model, and licensing-related parameters.

Command line parameters and registry settings for “SILENT” Installation for all SIDRA SOLUTIONS software packages are provided in the following document:

SILENTInstallationSettings_SI60ST11.pdf

 

Comments are closed.